FAQs Page

Popular Questions

General Questions

What are your hours of operation?
We are open everyday from 10am - 8pm. Our staff is available  and would be more than happy to answer any of your questions via live chat or phone call during open business hours.
What is considered a valid form of ID?

Valid, Unexpired U.S. photo driver license or photo ID card, License from another country

  • U.S. Department of State Driver’s License also acceptable.

Valid, Unexpired United States Passport

Valid, Unexpired Foreign Passport

  • Foreign passports must contain a Valid United States Visa or I-94 to be used as a primary proof of identification.
  • Foreign passports, not issued in English, must be translated and accompanied by a Certificate of Accurate Translation. Passports are not acceptable if expired.
If your form of ID appears to be tampered (cut, taped, pricked, hole punched, glued-on photos, etc) it will not be accepted and you will need to resubmit a valid form of ID.
Who will be delivering my order?
A clean, discrete, and knowledgeable caregiver will deliver your product. When the driver starts your delivery you will be notified of an ETA. When the driver is nearing arrival, you will receive a text message the driver is waiting for you with your delivery. We understand and respect your privacy.
Will I be asked to show my ID?
Yes. We will ask to see a valid copy of your driver's license/ID Card or a passport each time we make a delivery. There are absolutely NO EXCEPTIONS to this rule!
Are vendor inquiries welcomed?
Yes, licensed cultivators, manufacturers, and distributors are highly encouraged to contact us to discuss further. Please click to find out more.
Do you have a walk-in dispensary I can visit?
No, currently we are a delivery-only service.
Is this legal?
MAUCRSA authorizes a licensee who obtains a retailer, microbusiness, or a specified type of nonprofit to deliver cannabis or cannabis products, and imposes requirements on the delivery of cannabis or cannabis products. Deliveries, as defined in this division, may only be made by a licensed retailer or microbusiness, or a licensed nonprofit under Section 26070.5.

Pre-sales Questions

Can you ship my order to me?
No, we cannot mail your order. Orders need to be delivered and processed by our service and within our delivery areas.
Where can I get my delivery to?
We can only deliver to a physical address (such as a place of residence), workplace, or a place where the recipient is checked into.
Can I purchase any specific amount of strains? Example: 2g of one strain and 1g of another
All cannabis goods and products are compliant, lab certified (clean cannabis), and comes prepackaged at a specific weight - typically 3.5 Grams. If a brand offers a variety of prepackaged sizes for a strain we will list all available options on the product's shopping page.
How do I apply discounts/promos to my order?
We currently are processing discounts after an order is placed. A kings garden representative will carefully analyze your order and qualify items eligible for any discounts/promotions we may have going on. Once your order has been updated to will receive an email or a text with the updated total for your order.
What cities do you accept delivery requests to?
We currently service these cities in California*:
Coachella Valley
  • Palm Springs
  • Cathedral City
  • Rancho Mirage
  • Palm Desert
  • Desert Hot Springs
  • Indian Wells
  • Bermuda Dunes
  • La Quinta (inc. PGA West)
  • City of Coachella
  • Indio

Outer Coachella Valley
  • Morongo Valley
  • Yucca Valley
  • Banning
  • Beaumont
  • Calimesa
  • Yucaipa
  • Redlands

*Each city is subject to a minimum subtotal required before taxes are applied.
Don't see your city listed? Tell us where you would like to see us deliver to on our contact us page.
How do I upload my Doctor’s Recommendation? (Medical Patient)
Any users who carry a doctor's recommendation or medical marijuana identification state card can upload a copy of their identification. Click here to access the upload page
Do I get discounts for having a recommendation?
Current BCC regulations states that patients/customers who have a physician's recommendation are able to purchase more cannabis than a recreational customer. Recommendation holders can purchase up to eight ounces (8oz) of cannabis flower. Qualified patients and their caregivers may apply for and be issued an state identification card through their county of residence. This card can be used to verify that a patient and/or caregiver has authorization to possess, grow, transport and/or use medical marijuana in California. For more information on the Medical Marijuana Identification Card please visit your county of residence's website. For riverside county residents visit: http://www.rivcommic.org/
Can I place an order for a family member or friend?
It is required by state law for each user to have their own separate accounts with their identification uploaded. With permission from the account owner, a designated person can place the order on the other user's behalf. However, a confirmation must be made with dispatch prior to delivery and when the delivery driver arrives the registered user to the account must be the one to receive and pay for the order.
Do you include taxes on your menu pricing?
No, all applicable local and state taxes are excluded from product prices on menu listing. All applicable local and state taxes will be applied during the checkout process.
Is there a limit to how much I can purchase?
Yes, adult-use members may only purchase up to 28.5 grams of non-concentrated cannabis in a single day. Additionally  adult-use members may only purchase up to no more than 8 grams of concentrated cannabis in a single day. For medicinal cannabis members, you may only purchase up to eight ounces of medicinal cannabis in a single day unless a physician’s recommendation contains a recommendation for a different amount.
Will I be charged additional sales tax?
Yes there are three additional taxes: an excise tax (15%), a Palm Springs city excise tax (10%) and a sales & use tax (9.25%). All applicable local and state taxes are excluded from product prices on menu listings and will be included in the digital or physical receipt. A digital copy of your order which includes detailed descriptions of all cannabis related goods requested for delivery will always be available for you to see under the "Online Ordering" page.
Do you charge for delivery?
No, we do not charge for delivery. We only require the order to meet the minimum order requirement based on the destination city.

Post-sales Questions

I placed my order, but didn’t get a delivery message?
Typically once we receive your order we will issue a confirmation text message or email clarify any order details. The GPS tracking link for your order will be generated as soon as the driver is on a route specifically for your order.
How long will it take for my order to arrive after ordering?
Order times may vary depending on the volume of current orders in the queue. Typically we will keep you updated with an ETA as soon as you place your order. However, if you would like to check on the status of your order you can always call us at (760) 999-0061 and ask for a status update or contact us through the website's chat.
Is it normal to tip the driver?
Yes! There are no delivery charges added to your order. It is perfectly normal, in fact we recommend rewarding your driver for awesomeness.
Does the driver have change?
Our drivers carry less than $20 change on them. If you require more change please specify in your order details.

Account Questions

What happens with the information I provide to Kings Garden Royal Deliveries?
Kings Garden Royal Deliveries prizes confidentiality for all our customers and patients, and thus keeps all medical records strictly confidential. We do not share your personal information with anyone. Your information is only used for processing your orders. Customer and Patient records will only be disclosed at the written request of the customer/patient.
How do I register as a new member?
First and foremost, thank your for choosing Kings Garden Royal Deliveries today! Here are some instructions to help you get your first order and profile setup with us:
  1. Click on https://kingsgardendeliveries.com/get-started/
  2. Build out your order by using the search bar and adding items to your cart, like on Amazon or any online shopping store.
  3. Click on checkout on the top right of the page, and enter all your delivery details (Address, Gate Codes, if change is needed).
  4. Click the "Place Order" button, you will be prompted to upload a copy of your valid government issued ID.
  5. Finished! If your order has gone through you will receive an email with your order description and totals.
If you have any additional questions about the products we carry or about our process we would be more than happy to answer them for you. Please contact us through Phone or via Website Chat.

Loyalty Points & Rewards Questions

How do I spend my loyalty points?
On your next order with us, you will notice if you're logged into your account  and you have enough points, you can "redeem" a reward. These rewards can periodically change overtime and will be listed under the "Loyalty Rewards" page on our website.
How are loyalty points generated?
Currently there is two ways to generate loyalty points:
  1. For every order you will generate 1 Loyalty Point.
  2. For every $100 you spend in that order will generate an additional 1 Loyalty Point.
Example: If Jimmy purchased $500 of cannabis before taxes, Jimmy has generated ONE point for his order and an additional FIVE points for the order amount. Jimmy now has a total of 6 loyalty points on his account he can then use on his next purchase to redeem for rewards.
Is there a customer loyalty program?
Yes! Every time you receive an order from us you will also receive a point on your account. With enough points, you can use the "redeem" button during your checkout and see what rewards are available!

Kings Garden Questions

How do I apply to be a Trimmer, Grower, etc?
We only accept applications for the delivery department, to view all our open positions visit our careers page. All Kings Garden Inc. positions and applications will be listed on https://kingsgardeninc.com
Do you wholesale for Kings Garden?
No, we are not a wholesaler or distributor for Kings Garden - we are a retail non-storefront (delivery). For wholesale inquiries please visit https://www.kingsgardeninc.com/distribution
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